Frequently Asked Questions

“Find answers to common questions about shopping with Duces de Rêvé. Need more help? Email us at hello@ducesdereve.com.”

Shipping Questions 

  • Duces de Rêvé ships directly from South Korea to the following destinations:

    • Gulf: United Arab Emirates, Bahrain, Kuwait, Oman, Qatar, and Saudi Arabia. Estimated delivery: 5–6 days with Aramex or 3–5 days with FedEx/DHL.
    • Asia Pacific & Canada: Australia, New Zealand, Singapore, Hong Kong, Japan, and Canada. Estimated delivery: 10–20 days with K-Packet or 3–5 days with FedEx/DHL.
    • Europe: Switzerland and Norway. Estimated delivery: 10–20 days with K-Packet or 3–5 days with FedEx/DHL.
    • Iceland: Estimated delivery of 3–5 days with FedEx/DHL.

    Orders are normally dispatched within 0–2 business days. The delivery estimates above are after dispatch and are not guaranteed; customs clearance or carrier delays may affect arrival.

    If your country isn’t listed, we’re not currently shipping to your location. Please refer to our Shipping Policy for further details.

  • All shipping prices and free-shipping thresholds below are in US dollars (USD). Orders ship from South Korea.

    Gulf countries
    United Arab Emirates, Bahrain, Kuwait, Oman, Qatar, and Saudi Arabia

    • FREE Aramex shipping on orders of US$200 or more, estimated delivery 5–6 days from dispatch.
    • US$19.99 Aramex shipping on orders below US$200, estimated delivery 5–6 days from dispatch.
    • US$25.99 FedEx/DHL Express, estimated delivery 3–5 days from dispatch.

    Australia, Canada, New Zealand, and Singapore

    • FREE K-Packet shipping on orders of US$120 or more, estimated delivery 10–20 days from dispatch.
    • US$9.99 K-Packet shipping on orders below US$120, estimated delivery 10–20 days from dispatch.
    • US$19.99 FedEx/DHL Express, estimated delivery 3–5 days from dispatch.

    Hong Kong and Japan

    • FREE K-Packet shipping on orders of US$120 or more, estimated delivery 10–20 days from dispatch.
    • US$9.99 K-Packet shipping on orders below US$120, estimated delivery 10–20 days from dispatch.
    • US$15.99 FedEx/DHL Express, estimated delivery 3–5 days from dispatch.

    Switzerland and Norway

    • FREE K-Packet shipping on orders of US$150 or more, estimated delivery 10–20 days from dispatch.
    • US$12.99 K-Packet shipping on orders below US$150, estimated delivery 10–20 days from dispatch.
    • US$23.99 FedEx/DHL Express, estimated delivery 3–5 days from dispatch.

    Iceland

    • FREE FedEx/DHL Express on orders of US$180 or more, estimated delivery 3–5 days from dispatch.
    • US$23.99 FedEx/DHL Express on orders below US$180, estimated delivery 3–5 days from dispatch.

    Orders are normally dispatched within 0–2 business days. Delivery times are estimates, not guarantees, and may be affected by customs clearance or carrier delays.

    For further information, please refer to our Shipping Policy. Available shipping methods and final charges for your address are shown at checkout.

  • Orders are normally dispatched from South Korea within 0–2 business days. Weekends and public holidays in South Korea are not included in this processing timeframe.

    If your order is still within this timeframe, it may be awaiting processing or dispatch. If more than two business days have passed, please email hello@ducesdereve.com with your order number so we can check its status.

  • Yes, You can see the tracking number and URL in your order list as soon as the shipment of your order is handed over to the carrier.

  • K-PACKET is a low-weight service provided by Korea Post under the Universal Postal Union. It is cheaper, but it takes longer than Express, and it does not provide customs clearance and customer care services unlike Express. If you want a better delivery service, we recommend Express.

  • Delivery times are estimates and may be affected by customs clearance, public holidays, or carrier delays. Please check your tracking link for the latest updates and any requests from the courier.

    If the estimated delivery window for your selected shipping method has passed, email hello@ducesdereve.com with your order number. We’ll check the shipment’s status with our fulfilment partner and help you with the next steps.

General Questions

  • You can pay online with any of the following payment methods:

    • Credit/debit card (VISA, Mastercard, AMEX, Discover)
    • Apple Pay
    • Google Pay
    • PayPal

  • Yes! Our rewards programme lets you earn store credit through eligible offers and use it towards future purchases at Duces de Rêvé. Instead of points, your rewards have a monetary value to spend in our store.

    Reward amounts, expiry dates, and conditions depend on the offer. Store credit is for purchases at Duces de Rêvé and isn’t withdrawable as cash.

  • Yes! Subscribe to our newsletter and get US$10 in store credit towards a future order at Duces de Rêvé.

    This is store credit, not a discount code. Any expiry date and redemption conditions will be provided with your reward.

  • Once your reward has been added to your account:

    • Sign in using the same email address you used to subscribe to our newsletter.
    • Add your chosen products to your basket and proceed to checkout.
    • In the payment section, select Apply store credit to use your available balance.
    • Pay any remaining amount using another available payment method.

    You don’t need to enter a discount code. These steps work on both desktop and mobile.

  • Store credit can be used towards payment on an order that also has an eligible discount or promotion.

    Whether multiple discounts or promotional offers can be combined depends on the terms of each offer. Any eligible combination will be reflected at checkout.

Order Questions

  • Orders are normally dispatched from South Korea within 0–2 business days. After dispatch, estimated delivery times depend on your selected shipping method:

    • FedEx/DHL Express: 3–5 days
    • Aramex, available for Gulf destinations: 5–6 days
    • K-Packet: 10–20 days

    Please allow for order processing in addition to these delivery estimates. Available shipping methods vary by destination.

    Customs clearance, public holidays, and carrier delays may affect arrival. Check your shipment’s tracking link for the latest updates, and refer to our Shipping Policy for further details.

    If your estimated delivery window has passed, contact hello@ducesdereve.com with your order number so we can help.

  • Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details. Follow the tracking link to check your delivery’s progress.

    If you can’t find the email, check your spam or junk folder and make sure the email address entered at checkout is correct.

  • If you’ve entered an incorrect address, email hello@ducesdereve.com as soon as possible with the subject “ADDRESS CHANGE – [Your Order Number].” Include your order number and complete corrected delivery address.

    Before dispatch
    We’ll contact our fulfilment partner to request the change. Address changes aren’t guaranteed, as your order may already be processing.

    After dispatch
    We can’t guarantee an address change once your parcel is with the courier. Contact us promptly so we can check whether any delivery-update options are available.

    Please double-check your address before completing checkout to help avoid delivery delays.

  • We’re sorry if something is missing from your delivery. Please email hello@ducesdereve.com with the subject “MISSING ITEMS – [Your Order Number].”

    Include your order number, the names of the missing items, and these photos:

    • A clear close-up of the shipping waybill attached to the parcel.
    • The entire box with the shipping waybill still attached.
    • All products received, clearly shown in full.

    Please keep the original shipping waybill and box, as they may be needed for the investigation or a return.

  • If your order cannot be delivered because of an incomplete or invalid address, or isn’t collected within the courier’s allotted timeframe, your parcel may be returned to our fulfilment partner.

    If this happens, we’ll check the return status with our fulfilment partner and explain the available next steps. Any refund or reshipment will be handled in accordance with our Return & Refund Policy.

    Please ensure you enter your complete shipping address, including your building, house, or apartment number. Keep an eye on tracking updates and courier notifications, as these may require you to arrange delivery or collect your parcel within a specified timeframe.

Return Questions 

  • To request a return, email hello@ducesdereve.com with the subject “RETURN – [Your Order Number].” Include the reason for your request and the products you’d like to return.

    Please wait for confirmation and return instructions before sending anything back, so we can provide the correct return address. Keep the original packaging and shipping waybill, as these may be needed.

    Return eligibility and any applicable postage costs will be confirmed in accordance with our Return & Refund Policy.

  • We’re sorry if your order arrives damaged or contains an incorrect item. Please email us with your order number, a description of the issue, and the following photos:

    • A clear close-up of the shipping waybill attached to your parcel.
    • The entire box with the shipping waybill still attached.
    • The affected product shown in full, with the damage or incorrect item clearly visible.

    Please keep the product, original box, and shipping waybill, as they may be needed for the investigation or a return. We’ll review the details with our fulfilment partner and confirm the next steps.

  • No. Import duties, local taxes and customs charges may be payable by the customer.