Return & Refund Policy

Refund Policy

All products are 100% authentic or 100% of your money back. We understand the importance of a satisfied customer and therefore trust is our primary goal.

Remorse Return

Should a customer wish to return a product due to remorse, it is possible within 30 days of the delivery date, provided that the product remains unopened. The customer is responsible for the shipping costs associated with returning the product at our fulfilment centre based in South Korea. We will initiate the refund process only after inspecting the product and confirming its receipt in good condition.

Our products are intended for retail customers. If you order more than five units of a single product from our online store, please note that remorse returns will not be accepted for that product.

We do not accept the return of any products if products are opened as all products are directly procured and shipped from South Korea.

If the delivered product is renewed without further notice. (Even if the image of the received product is different from the previous version, it cannot be returned.)

Products can be shipped without individual product boxes. (Very occasionally, a brand may only send us the product without its box if it is short of stock in Korea or if they have plans to discontinue production in the future.)


Please contact us if there are any queries.

On the rare occasion, a product appears to be faulty or broken we will have it assessed once sent back and we will cover the shipping costs and a refund or exchange of the product will be made.

This item is non-returnable if opened due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Damages and issues

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • For Damaged, wrong, or missing shipments, we need a photo of the attached shipping waybill, a photo of the entire box with the shipping waybill attached, and a photo of the entire product in question. Please do not throw away your original waybills and boxes as they may be needed upon return.

  • Please inform us within 1-3 days. We will make it right as soon as possible.

  • If the shipping box and packaging of an item are damaged, we won't treat it as damaged if there's nothing wrong with the item itself.
  • You can always contact us for any return question at hello@ducesdereve.com
  • If the product is not received or is missing despite being shipped contactlessly by the carrier, Duces de Rêvé will not issue a refund or will only compensate you according to the shipping company's transportation compensation policy.